Privacy Policy

ProveNote Inc. - Gentle CoParent App

Effective Date: June 7, 2025

1. Introduction

ProveNote Inc. ("we," "us," or "our") operates the Gentle CoParent mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using the Gentle CoParent app, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Name, email address, password, and other registration details
  • Personal Content: Notes, timelines, photos, videos, and other content you create or upload
  • AI Chat Data: Messages and interactions with our AI assistant feature
  • Communication: Messages you send to our support team

2.2 Information Collected Automatically

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: How you interact with the App, features used, time spent
  • Technical Data: IP address, app version, crash reports, performance metrics
  • Location Data: General location information (if you grant permission)

2.3 Third-Party Information

  • Payment Information: Processed by third-party payment providers (Apple and Stripe)
  • Analytics Data: HCollected through third-party analytics services

3. How We Use Your Information

3.1 Primary Uses

  • Provide and maintain the App's functionality
  • Process your account registration and authentication
  • Enable AI assistant interactions and responses
  • Store and organize your personal content (notes, photos, timelines)
  • Process subscription payments and billing
  • Provide customer support and respond to inquiries

3.2 Secondary Uses

  • Improve App performance and user experience
  • Send important service notifications and updates
  • Analyze usage patterns to enhance features
  • Ensure security and prevent fraud
  • Comply with legal obligations

3.3 AI Assistant Data Processing

Your conversations with the AI assistant are processed to:

  • Improve App performance and user experience
  • Send important service notifications and updates
  • Analyze usage patterns to enhance features
  • Ensure security and prevent fraud
  • Comply with legal obligations

Important: AI conversations are not used to provide legal, medical, or professional advice.

4. Information Sharing and Disclosure

4.1 We Do NOT Sell Your Personal Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Limited Sharing Circumstances

We may share your information only in these specific situations:

Service Providers: This is not a complete accounting of our partner, third-party companies. The companies listed below are offered to provide goodwill and transparency about the nature of types of companies we work with.

Third-party companies that help us operate the App:

  • Cloud storage providers (for data hosting)
  • Payment processors (for subscriptions)
  • Analytics services (for app improvement)
  • Customer support tools
  • Legal Requirements:When required by law, court order, or to:
    • Comply with legal processes
    • Protect our rights and property
    • Ensure user safety
    • Prevent fraud or illegal activities

Business Transfers: In the event of a merger, acquisition, or sale of assets

4.3 Child Content Sharing

We do not knowingly share any content involving children. However, you are solely responsible for any child-related content you choose to upload or store.

5. Data Security

5.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

  • Encryption of data in transit and at rest
  • Secure authentication systems
  • Regular security assessments
  • Access controls and monitoring
  • Secure cloud infrastructure

5.2 Security Limitations

While we use industry-standard security practices, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

5.3 Your Responsibility

You are responsible for:

  • Keeping your login credentials secure
  • Using strong passwords
  • Logging out of shared devices
  • Reporting any suspected security issues

6. Data Retention

6.1 Account Data

We retain your account information and content for as long as:

  • Your account remains active
  • Needed to provide our services
  • Required for legal compliance
  • Necessary to resolve disputes

6.2 Deletion Requests

You may request deletion of your account and associated data. We will delete your information within a reasonable timeframe, except where retention is required by law.

6.3 Backup and Recovery

Deleted data may remain in our backup systems for up to 90 days before permanent deletion.

7. Your Privacy Rights

7.1 Access and Control

You have the right to:

  • Access your personal information
  • Update or correct your data
  • Delete your account and data
  • Export your content
  • Opt out of certain communications

7.2 Communication Preferences

You can control communications by:

7.3 Location Data

You can control location permissions through your device settings at any time.

8. Children's Privacy

8.1 Age Requirements

The Gentle CoParent app is intended for users 18 years and older. We do not knowingly collect personal information from children under 18.

8.2 Child Content Uploaded by Parents

While our app may contain photos or information about children uploaded by parents:

  • We do not directly collect information from children
  • Parents are solely responsible for any child content they upload
  • Parents must comply with applicable privacy laws
  • We are not responsible for parental decisions about child content

8.3 COPPA Compliance

If we learn that we have collected information from a child under 13, we will delete that information promptly.

9. International Data Transfers

9.1 Data Processing Locations

Your information may be processed and stored in countries other than your own, including the United States.

9.1 Data Processing Locations

Your information may be processed and stored in countries other than your own, including the United States.

9.2 Cross-Border Protections

When transferring data internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

10. Third-Party Services

10.1 Payment Processors

  • Apple App Store: Subject to Apple's privacy policy
  • Stripe: Subject to Stripe's privacy policy

10.2 Analytics Services

We use third-party analytics to understand app usage and improve our services. These services may collect device and usage information.

10.3 Cloud Storage

We use reputable cloud service providers with strong security and privacy practices to store your data.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of sale (we don't sell information)
  • Right to non-discrimination for exercising your rights

To exercise these rights, contact us at support@gentlecoparent.com

12. European Privacy Rights (GDPR)

The Gentle CoParent app was built and intended for use by citizens of the United States of America. If you are in the European Union, you have additional rights

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing

To exercise these rights, contact us at support@gentlecoparent.com

13. Changes to This Privacy Policy

The Gentle CoParent app was built and intended for use by citizens of the United States of America. If you are in the European Union, you have additional rights

13.1 Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy in the App
  • Sending an email notification
  • Providing notice through the App interface

13.2 Continued Use

Your continued use of the Gentle CoParent App after any changes constitutes acceptance of the updated Privacy Policy.

14. Contact Information

14.1 Privacy Questions

For questions about this Privacy Policy or your privacy rights, contact us:

ProveNote Inc.

1123 Paseo de Peralta

Santa Fe, NM 87501

202.731.0949

jacquelyn@gentlecoparent.com

14.2 Data Protection Officer

If required by law, you may contact our Data Protection Officer at jacquelyn@gentlecoparent.com.

Effective Date: This Privacy Policy is effective as of June 7, 2025 and was last updated on June 7, 2025.

Your Consent: By using the Gentle CoParent app, you consent to our Privacy Policy and agree to its terms.